WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION. To arrange for a return, simply call our Customer Service department at 1-800-472-4346 or custserv@henryschein.com – or contact your Sales Consultant. The following conditions must be complied with:

• All returns must be accompanied by a copy of your invoice and a reason for the return.
• Merchandise must be returned in its original container, unmarked, and properly packaged.
• Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a restocking fee.
• Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable).
• Shipping charges will apply on all returns.

The following special, customized, or government-regulated items are not returnable:

• Opened handpieces, small equipment, and custom-ordered equipment
• Special order items (products that we do not ordinarily stock)
• Personalized and imprinted items
• Opened computer hardware and software
• Hazardous/flammable materials
• Expired products
• Items that cannot be returned to the manufacturer
• Any item marked non-returnable
• Items required to be shipped and stored frozen
• Any drop-shipped products

Please note that, in order to comply with Federal and State traceability requirements, prescription drugs may be returned providing that the following key elements are met:

• Returns of prescription drugs will only be accepted if Henry Schein is notified within 30 calendar days of shipment date and valid return authorization is issued by Henry Schein.
• The Prescription Drug Marketing Act requires any customer returning prescription drugs to complete and return a Prescription Drug Return Authorization form. Federal law requires that the healthcare entity returning prescription drugs document that the product was kept under proper storage and handling conditions while in their possession and during the return of the product. To get a copy of the form and proper return authorization, please contact Customer Service.
• In addition, traceability regulations require that the healthcare entity returning prescription drugs certifies that the product being returned is the same exact product purchased from HSI.
• Henry Schein will not issue credit for any returned prescription drugs which return was not authorized as provided herein, have been tampered with, or where the labeling has been altered in any way.